Help centre
Frequently asked questions
Everything you need to know about ordering, delivery, paper and your account.
Ordering
You can add up to 12 recipients per design, and as many designs as you like per order. Most families send to 5–7 households — and save 10–15% doing it.
Yes! Add one design for grandparents and another for friends — each design has its own recipients and message.
Absolutely. Each recipient can have their own short personal note printed under your main message.
Yes — our 3D preview shows your card exactly as it will be printed, including your photo, message and paper. You can open, flip and tilt it.
Delivery & deadlines
We currently mail to every address in Ontario. We're planning to expand to the rest of Canada soon.
Order by December 12 for cards we mail for you, or December 11 if we're shipping the bundle to you. Northern Ontario deadlines are a few days earlier — see our shipping page.
When we mail each card it's $1.95 per card including the stamp. Shipping a bundle to you is $7.99, or free over $50. Studio pickup is always free.
Yes. Every order gets a tracking number (like MM-7K2P-X9QD) that you can follow on our tracking page or in your account.
Paper & printing
It's a measure of paper weight — 100 lb cover stock is thick and sturdy, like a premium wedding invitation. It's our most popular choice.
Yes, every folded card includes a matching envelope. Postcards are mailed as-is with the address printed on the back.
All of our stocks are FSC-certified, and our Recycled Kraft paper is made from 100% post-consumer fibres.
Account & payments
Yes — an account lets you track every card and keeps your address book safe for next year. Signing up takes less than a minute.
We accept Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay. All payments are processed securely.
You can change or cancel your order free of charge until it goes to print — usually within a few hours. Just contact us.
Still have questions?
Our team is happy to help — in English or French.